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Policies

General Policies

Board basis

The Board basis is usually All-Inclusive OR Half Board.

The All-Inclusive package includes:
• All three meals, with choice of dinner at Minestrone(Italian restaurant) or Smugglers Cove (Ala carte sea-food, restaurant where we extend 20% discount for online/all
inclusive bookers)
• Snacks (service starts form 10.00 am to 6.00 pm)
• Ice cream (served during meal times only at the buffet restaurant)
• Sports (all animation activities from 10:30am to 5pm are All Inclusive) Exception: 3.00pm excursions (outside the resort).Table Tennis, Lawn Tennis (To pay for flood lights as from 5.30 pm), Water Polo, Beach Volley ball, Beach Soccer, Tug of War, Water Basket ball, Darts, Board games and more…)

Half Board includes:

• Breakfast and Dinner

Airport Departure Tax and Service Charge

Airport departure taxes are now included in price of the international flight ticket for all three East African countries. It is also the policy of most travel agencies to quote domestic fares inclusive of airport taxes.

Passenger Services

  • Reliable laundry and valet services
  • Foreign currency exchange service
  • Personal telephones in each cabin
  • Satellite television service available*
  • Fax, e-mail and Internet services
  • Baby facilities & babysitting service*
  • Medical clinic and doctor on call
  • Private taxi and shuttle services*
  • Mini fridges in every executive suite
  • Family wing with connected cabins
  • Business cabins with desks, TVs & professional business services.

Climate

The equator divides Kenya: Seasons run as follows

Summer: September - April 34˚C/194˚F 20˚C/68˚F

Winter: May - August 25˚C/77˚F 11˚C/52˚F

Rainfall: April - May (long rains), November - Mid December (short rains).

Electric Supply

It’s 220/240 v 50hz.

Plugs are 3 point square.

Those coming from North America with IIOv/60hz appliances should be sure to use an appropriate transformer.

The national electricity grid services Voyager Beach, with reliable back-up from generators, hence power is on 24 hours.

Health

Vaccines commended for travelers to Africa include those against – check with travel agent at time of travel: Tetanus | Diphtheria | Polio | Typhoid | Hepatitis A | Hepatitis B | Yellow fever* | Rabies | Meningitis |

Certificate required for entry into, or travel between, some African countries. Several of these vaccines require more than one dose, or take time to become effective. Seek advice on immunisation well in advance, best 6 weeks before departure.

Malaria: this is a disease spread by the female anopheles mosquitoes that bite mainly at dusk and at night. It is advisable that every traveler to Africa consult with their doctor before arriving. We provide mosquito nets for night protection, as well as repellants for use during the day.

Liability and Insurance

Please check the validity of your insurance against personal injuries and any loss. Heritage Hotels will not accept liability against injury or loss.

Time Zone

Kenya is GMT 0300 hours. Official Language The official languages of the Republic of Kenya are Kiswahili and English.

Currency The official currency of the Republic of Kenya is the Kenya Shilling (Ksh). Major currencies like the US Dollar, British pounds and Euro are accepted (enquire at the hotel for daily exchange rates). However, US Dollar bills printed between 1996 and 1999 are generally not accepted in Kenya due to excessive forgery.

Credit cards

Major credit cards are accepted in most hotels and restaurants in the city. At Heritage Hotels, we accept Visa, MasterCard, Amex and Pay Pal.

Communication

Landlines do not work, but cell phone reception for GSM phones is good in most parts of the lodge. Enquire at the Reception for email or internet services.

  • Check in time 2:00 PM
  • Check out time 10:00 AM
  • Children age 2 - 11
  • Pets not allowed

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