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Policies

General Policies

  • Board basis

The Board basis is usually full board, which includes three lip-smacking meals, accommodation in our en suite luxury tents, three game drives a day in our open-sided Land Rover jeeps and free adventurers’ club membership for the children (3-11 year olds).

A normal stay is usually 3 days (2 nights) but a longer stay is advised for better incursion in the Maasai country and immersion into their culture and to fully enjoy the safari experience.

  • Airport Departure Tax and Service Charge

Airport departure taxes are now included in price of the international flight ticket for all three East African countries. It is also the policy of most travel agencies to quote domestic fares inclusive of airport taxes. They can be paid in either local or foreign currency.

  • Climate 

The equator divides Kenya: Seasons run as follows:

    • Summer: September - April 34˚C/194˚F 20˚C/68˚ F
    • Winter: May - August 25˚C/77˚F 11˚C/52˚F
    • Rainfall: April - May (long rains),
    • November - Mid December (short rains)

  • Electric Supply

It’s 220/240 v 50hz.

Plugs are 3 point square.

Those coming from North America with IIOv/60hz appliances should be sure to use an appropriate transformer.

In our tented camps and lodges it is usually possible to re-charge video camera batteries in your room. Extra batteries, chargers and camera memory cards can be bought at the hotel’s boutique.

  • Health

Vaccines recommended for travelers to Africa include those against – check with travel agent at time of travel

Tetanus | Diphtheria | Polio | Typhoid | Hepatitis A | Hepatitis B | Yellow fever* | Rabies | Meningitis |

Certificate required for entry into, or travel between, some African countries. Several of these vaccines require more than one dose, or take time to become effective. Seek advice on immunisation well in advance, best 6 weeks before departure.

Malaria: this is a disease spread by the female anopheles mosquitoes that bite mainly at dusk and at night. It is advisable that every traveler to Africa consult with their doctor before arriving. We provide mosquito nets for night protection, as well as repellants for use during the day.

  • Liability and Insurance

Please check the validity of your insurance against personal injuries and any loss. Heritage Hotels will not accept liability against injury or loss.

  • Time Zone

Kenya is GMT 0300 hours.

Official Language The official languages of the Republic of Kenya are Kiswahili and English.

Currency The official currency of the Republic of Kenya is the Kenya Shilling (Ksh). Major currencies like the US Dollar, British pounds and Euro are accepted (enquire at the hotel for daily exchange rates). However, US Dollar bills printed between 1996 and 1999 are generally not accepted in Kenya due to excessive forgery.

  • Credit cards

Major credit cards are accepted in most hotels and restaurants in the city. At Heritage Hotels, we accept Visa, MasterCard, Amex and Pay Pal.

  • Communication

Landlines do not work, but cell phone reception for GSM phones is good in most parts of the lodge. Enquire at the Reception for email or internet services.

We have a 24hr Desk.

  • Check in time 12:00 PM
  • Check out time 10:00 AM
  • Children age 1 - 11
  • Pets not allowed

Privacy and Cookies

  • Information that is gathered from visitors

In common with other websites, log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page and time of visit.

Cookies may be used to remember visitor preferences when interacting with the website.

Where registration is required, the visitor’s email and a username will be stored on the server.

  • How the Information is used

The information is used to enhance the vistor’s experience when using the website to display personalised content and possibly advertising.

E-mail addresses will not be sold, rented or leased to 3rd parties.

E-mail may be sent to inform you of news of our services or offers by us or our affiliates.

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You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.

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